Premier Marble: FAQ's


A few questions & answers; to help you get the best from your Premier Marble products

  • How do I prepare for the installation of my worktops?

    Worktops - Information for Premier Marble Customers

    To ensure the installation of your work surfaces is problem free please consider the following guidelines:

    1. Our fitters should have easy access to all areas where surfaces are to be installed, and may require the use of electricity and water to carry out the work.
    2. Sinks, taps and hobs must be disconnected prior to fitting taking place.
    3. Tiling around worktops must be completed after installation.
    4. Where any plaster work may be disturbed during fixing, all making good and subsequent costs incurred are the responsibility of the customer.
    5. Where joints are necessary it is not always possible to have an exact match between the jointing material and the granite, such that jointing lines are likely to be visible particularly on lighter coloured worktops.
    6. Please be aware that Premier Marble staff do not have the tools, or the skill and qualifications, to undertake any gas, electrical, plastering, or plumbing work whilst fixing.
    7. Whilst care is taken by our fitters to minimise disruption during installation, the process will create some dust. Please ensure that you keep doors to other parts of the house closed and remove items of value (particularly things such as televisions), in the installation area.
    8. Premier Marble will not accept any responsibility for a third party installing work surfaces, this is entirely at the customers own risk.
  • How to care for Marble products?

    Prevention

    Because it is absorbent, marble needs special care, it can stain with spillages like liquids or oil, and is sensitive to acids such as citrus juices, vinegar or household cleaning chemicals. You need to take care with things like hairspray, nail polish, perfumes and after shaves which can mark the marble surface.

    1. Wipe anything that spills on marble immediately
    2. Use coasters under glasses or bottles.

    Care & Cleaning

    Marble needs to be handled with care to maintain its appearance. For routine cleaning, sponge marble with warm water, rinse and dry with a soft cloth or a mild neutral detergent available from Premier Marble. Wipe spills promptly, acids in alcohol and fruit juices are particularly damaging. Remove limescale using fine wire wool.

    Marble often comes with a protective sealer that helps prevent staining: re-apply coating once a year, also available from Premier Marble or other marble specialists.

  • How to care for Granite products?

    Prevention

    Granite is tougher than marble, although more porous. It can handle high heat and temperatures but avoid extremes.

    Wipe any spills as soon as possible such as beetroot, red wine, oils, especially on lighter coloured granites


    Care & Cleaning

    Clean with warm water, rinse and polish with a chamois leather. Remove limescale or sticky marks with a fine wire wool. A suitable polish may be applied once a month. Polish is available from Premier Marble or other granite specialists

  • How to care for Limestone & Sandstone products?

    Prevention

    Because it is absorbent, limestone & sandstone need special care, they can stain with spillages like liquids or oil, and are sensitive to acids such as citrus juices, vinegar or household cleaning chemicals. You need to take care with things like hairspray, nail polish, perfumes and after shaves which can mark the stone surface.

    Basically these stones are porous and to prevent smoke damage and staining it is advisable to seal these on a regular basis to prevent any permanent damage


    Care & Cleaning

    Should any marks appear, please contact supplier for advice.

  • What do I need to do before you can template?

    Templating - Information for Premier Marble Customers

    In order for us to provide you with both an efficient and accurate service it is essential that the following guidelines are adhered to prior to one of our staff arriving on site:

    1. We shall require access to your property where work surfaces are to be installed at a reasonable time between the hours of 8am and 5pm Monday to Friday, or as otherwise agreed, in order to carry out the templating. Should our representative be unable to template on the day agreed with you there could be a delay in the installation of the surfaces.
    2. All surfaces and cupboards that are to be templated must be completely flat and level with a prepared surface, preferably moisture resistant 18mm M.D.F. If they are not, the level of subsequent stone work will also be uneven. Premier Marble will reserve the right to refuse to template until such time as any remedial work needed is carried out, this will result in a delay to final installation. We will not accept responsibility for problems caused by alterations or additions once templating has been carried out.
    3. If we are replacing an existing work surface, this must be removed prior to templating. If the removal of old work surfaces results in additional work being necessary before new surfaces can be installed, Premier Marble will advise you what is required by your contractor, or carry out the work ourselves which may result in an additional charge.
    4. Belfast, Butler, and under mounted sinks must be positioned in their final location.
    5. Inset sinks and taps must not be connected but should be available to view.
    6. Gas and electric hobs should also be disconnected but available to view.
    7. The customer, or their representative, must be present during templating to discuss and agree all relevant specifications and details, such as draining grooves, edges, splash backs, joints etc. We will not accept changes to surfaces once templating has been carried out. Please note that due to the nature of the materials used, it is not always possible to manufacture to the specifications discussed. Premier Marble reserves the right to make alterations that we consider acceptable without consultation.